SEATTLE, WA, Dec 05, 2011 (MARKETWIRE via COMTEX) –
Optify, the leading provider of online marketing software and
services for the real time web, today announced its top five 2012
predictions based on insights from customers, analysts, and partners.
The past year saw many new developments in online marketing,
including evolving organic and paid search landscape, convergence of
social media and search marketing, growth of mobile and local
searches, and a rapid rise in spending on social media marketing
using Facebook, Twitter, LinkedIn and Google+. Online marketers have
only begun to explore and respond to these new opportunities.
In this evolving landscape, Optify’s top predictions include:
1. Mainstream Organizations Adopt Marketing Automation & Social CRM
Marketing automation has traditionally consisted of email and email
nurturing. However, 2011 witnessed the expansion of Social CRM,
enabling another channel to reach and interact with customers and it
has become one of the fastest growing segments within the CRM
industry. In the next year, Social CRM will evolve from an early
adopter strategy into a mainstream solution for organizations wanting
to connect marketing operations from the top of the funnel, to online
search, down through sales and customer management. Companies that
learn how to adopt and implement these solutions will more
effectively be able to reach and engage with their customers and have
a clearer path to a positive sales and marketing ROI.
2. Social Media Becomes an Increasing Factor in Search Algorithms
Social media networks are growing. In 2011, Facebook’s social signals
were integrated into Bing search and Google+ emerged with native
integration into Google search. Companies also started using social
media in earnest and began experimenting with ways to influence their
rankings using these social factors. In 2012, Optify expects this
trend to continue with social media becoming more of a key component
of Search Engine Results Page (SERP) algorithms. For companies
looking to preserve or improve their rankings, social marketing
activities will no longer be optional; they will be a necessary
element of traffic driving success.
3. Customers and employees become an extended part of companies’
marketing teams
As social networks are used ever more frequently for aggregating and
sharing interests, expect opinions, both positive and negative, about
products and services to spread with lightening speed. As a result,
businesses customer relationships will become increasingly focused on
creating and managing perceptions. In 2010, companies began listening
to customers wants and needs via social buzz. In 2011, they focused
on responding to digital customer commentary. In 2012, companies will
need to proactively scale their marketing efforts by creating and
sharing information with employees and influential customer
evangelists to help define their brands, products and services from
the ground up. Salesforce.com’s recent extension of their Chatter
feature, allowing businesses to share information and files with
their customers through a hosted network, is early evidence of this.
4. Mobile + Social Evolve Together to Create New User Scenarios
Customer interactions and purchases, in specific marketplaces such as
travel, shopping and dining, will occur with increasing frequency on
mobile devices. A recent study found a third of all American adults
utilize smartphones and that number is expected to rise in the coming
year. Travel related click-through-rates are already higher on mobile
devices than on PCs and location-based marketing fueled by companies
like FourSquare will continue to soar. Online purchasing is
indisputably moving to mobile. Google estimates 44% of last-minute
online shopping searches will come from smartphones and tablets. This
holiday, the majority of last minute shopping transactions are
expected to take place on mobile devices. This creates an opportunity
for marketers to zoom in on specific and unique user scenarios they
may not have been able to address using pure traditional online
marketing tactics.
5. Facebook platform grows and expands into new markets
Facebook’s IPO in 2012 is estimated to surpass Google’s IPO (1.67
billion in 2004) with a goal of raising $10 billion. This should fund
quite a bit of expansion. With a large infusion of IPO cash and the
potential to create social shopping experiences, Facebook will be
well positioned to give online retailer Amazon a run for its money.
While analysts have begun speculating Amazon will launch a smartphone
in 2012, Facebook will likely do the same. These visionary companies
see that the mobile phone is quickly becoming the portal to purchase;
an opportunity to get in front of customers before they’ve even
arrived online or a physical store. Facebook, along with their
competitors, will be vying to put their products and services in
their users’ hands first. Expect Facebook to also leverage ‘other
people’s work’ to build a developer ecosystem similar to
Salesforce.com, Amazon and Google’s Android marketplace to capture
the innovation of others to help expand their platform.
“Success for marketers in 2012 will be based on their ability to
embrace and implement integrated online, search, and social marketing
campaigns,” said Anthony Joseph, VP Marketing of Optify.
“Experimentation with emerging mediums will be warranted, but an
integrated solution that measures ROI and return on effort across
these various channels will be critical to know what’s working and
what isn’t.”
About Optify
Optify is the leading provider of marketing software
and services for the Real Time Web. Optify’s hosted, easy-to-use
platform enables businesses and online publishers to generate more
leads and traffic through organic search and social media, create and
manage social media campaigns, prioritize visitors and leads, and
track and share results with simple but powerful enterprise scale
reporting. Optify is available in multiple editions to scale from
smaller businesses to the largest enterprise requirements and
includes a free trial. Optify is headquartered in Seattle, Wash.,
with offices in Silicon Valley and Israel. For more insights on how
to optimize for the real-time web, visit the Optify Lead Generation
Blog at
www.optify.net/blog/ .
Contact:
Ali Kramer
Barokas Public Relations
optify@barokas.com
206-264-8220
SOURCE: Optify
mailto:optify@barokas.com
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